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Beats Electronics

Beats Electronics

www.beatsbydre.com
What is your customer experience with Beats Electronics?

Beats Electronics Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Beats Electronics has a 2.3 star rating from 25 customer reviews, with 50% of users likely to recommend; reviews show widespread dissatisfaction and an unfavorable rating share of 72% versus 12% positive.

Positive Feedback

Reviewers cite a wide product selection and comfortable in-ear fit as the main strengths and note good sound when units work.

Negative Feedback / Risk Areas

  • Frequent reports of premature failures and one-sided audio issues reflect common Beats Electronics customer complaints about product longevity.
  • Many customers report difficulty with warranty, refunds and replacement handling, and slow or unhelpful customer service for repairs.
  • Battery and charging problems are repeatedly cited as failure points.

Key Takeaways for Future Customers

  • Check return and refund policies and confirm warranty coverage before purchase to avoid costly repairs.
  • Read Beats Electronics reviews and consider customer service responsiveness when choosing higher-priced models.
  • Test units promptly after purchase and register warranty to streamline potential replacements.
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Media from reviews

Beats Electronics - Fix pc computer
Beats Electronics - Pairing Problem of the ProductBeats Electronics - I have 2 set of earpods...1 is lost from each case. Can i turn them...Beats Electronics - Customer service was goodBeats Electronics - Customer service was good - Image 2Beats Electronics - Customer service was good - Image 3Beats Electronics - Customer service was good - Image 4
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Show reviews that mention
beats pair headphones beats solo buds apple care case issue ear buds return policy
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Anonymous
map-marker Mechanicsville, Virginia

Unknowingly about the return policy

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I purchased 2 pair of Beats Headphones one for myself and a pair for my son a few weeks after I purchased mine his headset isnt all of a month old and they just stop working no wear n Tare I go to Target to return for another pair rude n non caring I had to leave with a oh ur one day over return policy Im shocked because I had no idea about the 14 days days non return so your telling me yall are making merchandise thats not even lasting 1-2 months is Ludicrous Im unhappy n I purchased 2 headphones spent almost $800 for both pair for my son n grandson I guess thats a 14 day return policy too??? Thank God they are still working! Very dissatisfied unhappy

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User's recommendation: Don’t purchase Beats ear buds 14 day no refund or exchange

Brentt Hbn

Fix pc computer

Beats Electronics - Fix pc computer

I would like to restart my pc I bought it finally from someone and its not restarting please help me with this situation

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User's recommendation: I want it fully restarted

AndrewSr P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disgusted

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A lot of paperwork with no answers.I have spent to much time on this issue ,to no avail.Just to send this message is insane.

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Bryan B Iuk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pairing Problem of the Product

Beats Electronics - Pairing Problem of the Product

Good Day!

I am contacting you because Im having difficulty in pairing of the Beats Studio Buds SN:HNYLMWK10RP4 to my iphone.

At first, connected easily but only left earbud was working. So, what I did was disconnect the beats from my device, and when I tried to connect it again, the " connect" was tapped then the instruction was press the button in the case for 5 Seconds.

Tried many times but failed. Watching also in youtube on "how to" but it doesn't work at all.

I hope you can help me to fix this.

Thank You.

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Anonymous
map-marker Marble Falls, Texas

My financial situation

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Hi beats! My name is Graham Salas, and for as long as I can remember I have always wanted your over the head navy blue headphones but they are just way too expensive for me and my parents.

Especially with my sister going to college this year theres no way Ill ever get these without your help so I was wondering if you could give me a free pair. I would be the most grateful customer you have ever had if you made my dream come true.

Thank you for your time,

Graham Salas

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Ann N Xhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beats flex all-day wireless earphones

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My Beats Flex All-Day wireless earphones, which I have had for only about 3 months, have stopped working. They will not charge or turn on.

I have tried to do a hard reset, but it still does not work. They are not damaged.

I keep them at work, so they are never just tossed around to be destroyed. How can I go about getting them replaced?

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Preferred solution: Full refund

Keilyn S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Beats Solo 4 aren’t working properly

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my Beats Solo 4 stopped working on 1/24 of this year. now i cant hear out of the right earcup when im using them.

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User's recommendation: i hope your Beats last longer than 6 months

Albert S Fnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Only right side of headphones is working when I just opened up a brand new box

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I just bought my husband and my nephew Pro Fit for Christmas. I'm really upset; my husband can't get both sides of these darn headphones to work!

We've reset them and tried everything we could, but nothing works! I paid almost four hundred dollars for two pairs of these headphones. This is utterly ridiculous! It's just another way for big companies to take what's left from a middle-class family.

I will be returning these poor quality headphones and telling everyone not to buy from this place. Not that you guys care with all the money this company has.

View full review
Loss:
$400
Cons:
  • Spening money on something that doesnt work

Preferred solution: Full refund

User's recommendation: Save your money

Anonymous
map-marker Delano, California

Presentation

Hello, Me and my group was wondering if we can have a demo item for our group presentation for intro to business class we wanted to write our project on your business. Thank you

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Resolved
Mike E Zdw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gilbert, Arizona

Resolved: Beats Fit Pro right ear bud dead out of a new box

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Updated by user Oct 23, 2024

Company fixed the issue and I have been provided with apology. The bad earbud was replaced.

I have no idea if it was replaced with a new earbud or a refurbished earbud. I bought a new product that was bad out of the box.

It should have been replaced with a new product. No way for me to tell and there was no note in the box.

Original review updated Sep 23, 2024
My daughter bought me a pair of Beats Fit Pros for my birthday from Amazon with Apple care included. When I tried them, the right ear bud was dead.

We contacted Amazon to return it, but Apple Care was tied to the SN of that particular set of buds and if we return the buds, we would lose the money spend on Apple Care for the buds.
We live in a small town, but drove 3 hours one way to the Apple Store at San Tan Village in Gilbert Arizona to get these BRAND NEW ear buds replaced. We were told Apple will not replace products that were not bought through Apple and that the buds would need to be sent to Beats for repair. REPAIR.

On BRAND NEW buds that NEVER WORKED.
We didn't purchase refurbished, but Apple apparently believes we should accept something refurbished when we paid for something new. If Apple isn't going to fully support Beats, they shouldn't sell Apple Care+ with Beats products and shouldn't schedule appointments for Beats products at Apple Stores.
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Pros:
  • Great fit and sound quality
Cons:
  • Very poor support at the apple store

Preferred solution: Brand new replacement Beats Fit Pro ear buds that work properly and a reset on my Apple Care end date to reflect coincide with the date I get a functioning pair of new ear buds.

User's recommendation: Do not buy Apple products with Apple Care through Amazon

Brandon F Zhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Left earbud won’t connect

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I spoke with tech support after running through the limited solutions they had for fixing the issue. Their suggestion was to return the earbuds for a new set.

I did this and went to set up the new pair, only to encounter the same issue. Do not buy these earbuds.

View full review
Pros:
  • Look and feel
Cons:
  • Left earbud would not charge completely and was not recognizable

Preferred solution: Nothing

User's recommendation: Do not buy the beats fit pro

Christian S Cou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged beats

Hey beats, I was wondering if you could send me a replacement for my beats solo buds? I know it's a lot to ask for but my parents will be pissed at me if they find out my dog chewed up my ear buds. (Especially for that pricetag!)

If you could contact me back about it that would be very nice of you all, big fan of your headphones and earbuds.

View full review
Anonymous
map-marker Miami, Florida

My Beats Solo 4 aren’t working properly

my Beats Solo 4 stopped working on 1/24 of this year. now i cant hear out of the right earcup when im using them. how do i fix this issue?

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User's recommendation: check if your Beats work properly next time you buy them.

Darryl D Pfw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Beats stop working

The beach just stopped working all together I don't know the reason why they look normal and not wear and tear and none of that so could y'all give me a call at 407-879-**** I appreciate it thank you

View full review
Loss:
$80

Preferred solution: Deliver product or service ordered

User's recommendation: The beats stop just working all together I don't know the reason why I could send you pictures but is it any way that you can give me a call at 407-879-****

Anonymous
map-marker Aurora, Colorado

Beats won’t turn on pulling them out of case

Second pair of beats. Both sets did the same thing.

Every time I pull bud out of case it disconnects. Tried beats on a different phone did the same thing.

Called the beats help line. Unable to help me and said to return them.

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User's recommendation: Don’t buy the ear buds. Especially the pro sport.

Rick S Agt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker National City, California

Head phones solo 4

Got these 3 months ago and now the right side speaker is not working right . Have to tap on occasionally to make it work .

You would think these would work longer .

I paid 200 for them and apple says it's gonna cost another 129.00 to fix them , seems like im getting ripped off. Any help would be greatly appreciated.

View full review
Loss:
$200
Pros:
  • Good product mostly
Cons:
  • Warranty is shoot

Preferred solution: Repair or replace

User's recommendation: Hope that your purchase of Beats head phones last longer than 3 months

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