Mark H Ekf
map-marker Bang Phli, Samut Prakan Province

Have a pair of ear phone solo not charging and ear buds doing the same like brand new

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Beats Electronics - Have a pair of ear phone solo not charging and ear buds doing the same like...
Have a pair of beat solo 3 and some earbuds both arent working I was very pleased with beats until both pair stop charging.
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Preferred solution: Just want them fixed

User's recommendation: Not to purchase beats because they don’t charge and I loved them .

1 comment
Mark H Ekf

Thank you

Anonymous
map-marker Columbus, Ohio

Beats solo3 wireless

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Weve only had these headphones for 3 months and now the right speaker doesnt work. After googling it, it seems to be a common issue. How can you help me resolve this? It was a Christmas present, I have the receipt on my Target account if you need to see that I purchased it and when. Please fix this issue and replace these headphones. They were a gift for my son.
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Resolved
Isobel Xhx

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Verified Reviewer
| map-marker Harrison, Ohio

Resolved: Connected my beats pro 3 to my new vizio quantum pro and couldn't raise volume they told me to contact you

Updated by user Jan 26, 2024

Company fixed the issue and I have been provided with apology. Problem had to be in my new vizio quantum 4k pro because they work great with my s21ultra phone can't figure out how to turn up volume it comes on low

Original review Jan 18, 2024
Connect my beats solo 3 headphones to my brand new vizio quantum pro and volume couldn't be raised it was actually louder when I disconnected and went off the sound bar just trying to figure this out
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Denny B Bxw

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Verified Buyer
|

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Verified Reviewer

Product not working

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Beats Electronics - Product not working
I've been having problems with my Powerbeats Pro right earbud since receiving it for Xmas last year. I returned it once this past summer and was told it met specifications. I called customer service again today with my right earbud at 10% power and my case and left earbud at 98% and unable to pair either to my phone. After consulting with your tech I was directed to take my unit to the nearest Apple store for REPLACEMENT. After driving 40 miles roundtrip, the Apple Tech told me that all they could do was mail it to the repair center under invoice #R60473**** and that they could not authorize a replacement. I'm confident I'll get the same piece of crap back again and out of options due to the warranty expiring soon.
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Loss:
$165
Cons:
  • No replacement option for failed product or explain of repair

Preferred solution: A replacement Powerbeats Pro to return #R604730639

Anonymous
map-marker Madison, Mississippi

My headphones stop working in 2 months of me getting them I want a refund

I got these headphones for Christmas and they completely stop working today for the past 3 days I could only hear thing out the left side of the headphones now its stop working or turning on I want a refund or a replacement pair because this is stupid that $350 headphones only last 2 months
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Joel M Lfu

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

3 pairs bought.....EXACT SAME DEFECT.

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Beats Electronics - 3 pairs bought.....EXACT SAME DEFECT.
Beats Electronics - 3 pairs bought.....EXACT SAME DEFECT. - Image 2
Beats Electronics - 3 pairs bought.....EXACT SAME DEFECT. - Image 3
263 Satisfied customers Connect one-on-one with an Expert Get your answer in minutes Personalized help from verified Experts Pearl Wilson Pearl Wilson, Expert's Assistant Welcome! How can I help with your question? You I bought 3 pairs of beats solo 3 for my kids a while back...and almost unbelievable...ALL THREE HEADBANDS BROKE IN THE EXACT SAME PLACE just above left hinge. Either there is a batch that came out that were defective...or, these very expensive products are just made poorly from cheap materials. The Walmart head phones these replaced that I had 2 years prior held up better and twice as long. I'm hoping this is an isolated issue...and hoping your company stands behind it's product if it is due to faulty manufacturing(as in a car recall, obviously this an issue that was present at time of purchase. Gladly include pictures. I would like to be directed to someone that can rectify this for my kids. We work hard for our money...and splurged believing we were buying a superior product as special Gifts cause they really wanted them...now I wish I hadn't, because the kids are bummed...and can't understand why we can just buy them each a new one. For the price, they should be the headphones to last till they can buy their own. These should undoubtedly be replaced, and if this company stands behind the quality of their product ...they will. . Autoranch9@***.com
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User's recommendation: My proof of purchase??? The picture I sent is my proof of purchase. Three of the exact same headphones broken in exact same spot a month apart from each other, like on a timer. Anyone else have receipts from 2 years ago I accept the fact that you probably have them made overseas for like 95 cents. If you're going to sell them for the price you sell them, make sure they Outlast by $49 pair. Because that's the pair I'm using again. You don't want to replace them for what they cost you,. I'm going to show every single person I can these pictures

Joel M Req

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Verified Reviewer

3 pairs bought.....EXACT SAME DEFECT.

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Beats Electronics - 3 pairs bought.....EXACT SAME DEFECT.
D I bought 3 pairs of beats solo 3 for my kids a while back...and almost unbelievable...ALL THREE HEADBANDS BROKE IN THE EXACT SAME PLACE just above left hinge. Either there is a batch that came out that were defective...or, these very expensive products are just made poorly from cheap materials. The Walmart head phones these replaced that I had 2 years prior held up better and twice as long. I'm hoping this is an isolated issue...and hoping your company stands behind it's product if it is due to faulty manufacturing(as in a car recall, obviously this an issue that was present at time of purchase. Gladly include pictures. I would like to be directed to someone that can rectify this for my kids. We work hard for our money...and splurged believing we were buying a superior product as special Gifts cause they really wanted them...now I wish I hadn't, because the kids are bummed...and can't understand why we can just buy them each a new one. For the price, they should be the headphones to last till they can buy their own. These should undoubtedly be replaced, and if this company stands behind the quality of their product ...they will. . Autoranch9@***.com
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Loss:
$600

Preferred solution: Replace, refund

Lily S Brn

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Verified Reviewer

Destroyed

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I had a pair of Beats headphones. I left them at a friends in perfect condition. I got in a car accident and will never be the same. She returned my beats scratched and cracked. Its disrespectful and disgusting. Her mom wont admit to her daughter being a spoiled brat. All I wanted was my headphones and be allowed to go to the gym again. Im allowed twice a week for an hour the neurologist said but my headphones are destroyed. Is there any way to get new sound proof headphones. They were my favorite at the gym and my family cant afford them from all the medical bills. And the family that destroyed them wont pay for new ones
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Pros:
  • Loud amazing sound quality portable easy to connect
Cons:
  • Sometimes falls off during certain exercises

Preferred solution: A new pair of sound proof headphones to replace the ones I had

User's recommendation: Love these headphones definitely get them. Mine were destroyed but I loved them so darn much

Hakims J

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Verified Reviewer

Warranties

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I purchased beats airbuds May 15th they got damage. I went retur my earbuds. I have a warranty but I'm not coming up in the system but I have proof of my warranty of when i purchase The airpods although a loss my receipt have bank statements for proof of purchase of this product at walmart in Piscataway NJ May 15.
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Loss:
$192
Pros:
  • Sound is perfect
Cons:
  • Battery dies fast

Preferred solution: Another pair

Bhavika T Tik

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Windsor, Ontario

Defective product

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Beats Electronics - Defective product
Beats Electronics - Defective product - Image 2
Hello, my name is bhavika. I have got beats fit pro today but its not working properly its defective i want replacement for it or refund will be ok
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Loss:
$225
Pros:
  • Fits in ear perfectly thats the only pro it has
Cons:
  • So many wrost ever experience

Preferred solution: Full refund

User's recommendation: I will definately not recommend anyone after this bad experience. First they give u defective piece now its too difficult to talk to customer support i m really disppointed as i had really i hopes from beats bcz its apple parent company

Estela B Fhc
map-marker Banning, California

Lost/stolen earbuds

My son tracked the earbuds on his phone and he knows the area where they may be in someones home. I do not want him to walk into a strangers home or knock at the door and request his earbuds. These were a graduation gift from his cousin.
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Preferred solution: Speak to a representative about what can be done.

User's recommendation: Great ear buds

Bhavika T Tik

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Verified Reviewer
| map-marker Windsor, Ontario

I need my money back

Beats Electronics - I need my money back
Today when fit beat pro delivery i was really happy when i saw them but my happiness turned into sadness after trying them i dont know its defective piece or sound quality is pathetic but its really weird
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User's recommendation: Do not even think to but it

Savannah B Eac

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Verified Reviewer

Beats not working properly

Beats Electronics - Beats not working properly
We got a beats fit pro and on the charge box itself there is no button on it to press and only one of the buds comes on The other one won't even do nothing so I don't know what's going on with it but I tried calling you guys and you won't even answer which is kind of pathetic call me back at 785-614-**** as this is important and it needs to be resolved
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Loss:
$190
Pros:
  • No pairing switch button and one side dont work

Preferred solution: Full refund

Kurt G Brq

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Verified Reviewer
| map-marker Watford City, North Dakota

Eat loop fell off

Beats Electronics - Eat loop fell off
Power Beats ear loop fell off. Am handicapped and I dont have the receipt. I need a new pair. Please. I am lost without them.
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Pros:
  • Good doun
Cons:
  • Broken

Preferred solution: New pair

User's recommendation: New ones

Debbie N Wbl

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Verified Reviewer
| map-marker Toronto, Ontario

Defective product, no response

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Received a defective product, contacted Amazon, Amazon sent me here, no response after a week yet I keep getting emails to review customer service.
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User's recommendation: Nope

Anonymous
map-marker Austin, Texas

Update

I am waiting for the box for you guys to ship out so I can return the pair of beats I spoke with the Apple representative and they told me that they will be sending out a box for me to send the brand new beats back in and they would send me another pair of brand new beats so Im trying to check the status
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